By confirming your order, you have by default agreed on Tuk Tuk No Refund Policy.  As we sell food products, hence all goods are final sale and non-returnable item.

Packed Food item are freshly cook upon your order and it is good to be consumed within 30 min from your receiving time. If you found any quality issues on your meal upon delivery, please reach out to us at +603 7876 0011 within 30 min so we can resolve the problems. Should our findings be our fault in not matching product specification or standard, a special arrangement will be made for compensation.

Tuk Tuk is not responsible for delays in transit caused by high order volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate shipping information. We do not leave your order at an address should there be no respond from the recipient to accept the delivery. Second attempt delivery will not be arranged should you have missed the designated collection time.

Tuk Tuk reserves the right to cancel any Order and/or suspend, deactivate or terminate your Tuk Tuk account in its sole discretion if it reasonably suspects or detects fraudulent behaviour or activity associated with your Tuk Tuk account and/or with your Order.

Tuk tuk will not be held liable for any financial or physical damages of any kind. For any delivery or meal issues or feedback, please contact our customer service team on +603 7876 0011 or send email through our website. Photos of the meal and/or delivery are required to assist in our investigation.